Privacy Policy

Who we are

Axia Communications LLC ("Axia," "we," "us") is a Kentucky limited liability company that provides marketing and automation services to financial advisory firms. This policy explains what information we collect, how we use it, and the choices you have. This policy applies to axiacommunications.com and its subdomains, and any free tools we offer on or through them (together, the "site").

Information we collect

Information you give us. When you send us a message through our contact form, book a call, email us, or use one of our free tools, we collect what you provide, such as your name, email address, firm name, website address, phone number, and anything you write in a message or booking form. We also record which page of our site you were on when you opened the contact form, so we know what you were reading.

Websites you ask our tools to look at. Our free tools work from a website address you give us. When you submit one, we request that site's public pages the same way a browser or a search engine would, and read what they return. The SEO audit reads up to thirty pages. We do not sign in to anything, and we only read pages that are already public.

What the tools save. The SEO audit saves the report it produced so we can send it to you. Our deck tool saves what you entered, such as the website address, firm name, and the options you picked, and rebuilds the deck from that each time its link is opened.

Information collected automatically. Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. We use this to keep the site running, secure, and fast.

Stopping abuse of our contact form. So that nobody can flood the form, we count how many messages come from one visitor. We do that by turning your IP address into a scrambled value that cannot be turned back into the address, and counting that instead. We store the scrambled value, not your address.

Cookies. We do not use advertising or tracking cookies on this site. Our booking tool may set cookies that are needed for it to work.

How we use information

We use the information we collect to respond to you, schedule and hold calls, send the results of free tools you request, provide and improve our services, send occasional follow-up emails about our services (you can opt out at any time), keep the site secure, and meet legal obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Who we share information with

We share information only with service providers that help us run our business, and only as needed for them to do that work. These include our website host (Vercel), our scheduling provider (Cal.com), our email and productivity providers (such as Google Workspace), and the tools that pass contact form messages to our team (n8n, running on a server hosted by Hostinger, and Slack). These providers are required to protect your information and use it only to provide their services to us.

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a sale or merger of our business.

Information from our clients

When a firm hires us, we may access or handle information in that firm's systems, including information about the firm's own clients. We handle that information only to provide the services the firm has asked for, under our agreement with that firm. This policy covers information collected through this site, not information we handle on behalf of our clients.

How long we keep information

We keep personal information for as long as we need it for the purposes described above, or as required by law, and then delete or anonymize it.

We keep what our free tools saved for up to 12 months, then delete it. Deleting a saved deck means its link no longer works.

We keep messages sent through our contact form, and the record of the conversation that follows, for as long as we are talking and for up to 24 months after. The scrambled value we use to stop abuse of the form is stored with the message and deleted with it.

How we protect information

We use reasonable safeguards, including encrypted connections (HTTPS), access controls, and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails, by emailing contact@axiacommunications.com. Every marketing email we send also includes a way to unsubscribe.

Depending on where you live, you may have additional rights under state privacy laws. We will honor requests as required by applicable law.

Children

This site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Links to other sites

Our site links to or embeds services run by other companies, such as Cal.com. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact us

Questions about this policy? Email contact@axiacommunications.com.